Hinduja Global Solutions (HGS), the global customer service outsourcing company, has bagged an order with leading FMCG company Danone UK, to provide consumer care for its early Life nutrition, waters and fresh dairy products businesses.

The multi-channel service will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30-seat contact center operation out of HGS offices in West London. HGS will provide subject matter experts for Danone's early life nutrition business including a 5-member team of qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and out of hours support for the early life nutrition line.

This is the latest consumer care line project undertaken by HGS, who has a strong track record of delivering successful customer service programs for FMCG businesses.

Richard Glanville, Business Excellence Director at HGS said, "We are delighted at this opportunity to yet again demonstrate our capability in managing complex consumer care projects for a leading FMCG brand. We are excited to partner with Danone, a leader in its sector, and welcome the opportunity to create a truly world class customer service operation for this inspirational brand."

Shares of the company gained Rs 37.35, or 5.64%, to trade at Rs 699.65. The total volume of shares traded was 36,256 at the BSE (12.53 p.m., Wednesday).