Kirloskar Brothers (KBL), a global fluid management company inaugurated its third authorised refurbishment centre (ARC) in India at Adityapur Industrial Area, Jamshedpur.
The Authorised Refurbishment Centre in Jamshedpur is well equipped with state of the art facility to service, repair and improve efficiency for all small, medium and large pumps manufactured by the company.
The facility will offer services like overhauling of pumps, hydro testing, corrocoating, performance enhancement, testing, shot blasting & painting and lastly it will also cater to customers having annual maintenance contract (AMC).
The Customer Care Portal of SAP-CRM's latest version 7.1 robust platform also launched at the same function. This will also help KBL in their proactive approach to service and spares.
Speaking on the occasion, Sanjay Kirloskar, chairman & managing director, Kirloskar Brothers said, ''The refurbishment Centre in Jamshedpur is yet another innovative initiative by Kirloskar Brothers to build up a stronger bond with our customers. And it will address the service needs of our esteemed customers in and around Jamshedpur. We are planning to set up similar refurbishment centers at different locations in India. All our initiatives at KBL are undertaken keeping in mind our vision to be the world's top five pump manufacturing company by preferred choice of customer.''
Ravindra Murthy, vice president & business head customer service & spares, KBL said, ''The refurbishment centre in Jamshedpur adds another feather to KBL's cap. We have always believed in customer care and focused on delivering best of technology and services to fulfill the needs of our consumers. He further added that the new initiative of Customer Care Portal on latest Version 7.1 of SAP-CRM will bring KBL closer to the existing and potential customers. The facilities at Jamshedpur ARC will provide real-time cost effective solutions to them and this is yet another step towards realizing KBL's vision of providing sustainable and competitive advantage.''
Shares of the company gained Rs 1.25, or 0.82%, to settle at Rs 154.20. The total volume of shares traded was 1,110 at the BSE (Wednesday).