Tata Communications, today launched RoamPulseTM platform, a real-time roaming intelligence service that allows mobile network operators to improve their customers' roaming experience and make their business more efficient.
RoamPulseTM provides real-time monitoring, reporting and alarming of all roaming traffic and answers the growing market problem of undetected roaming issues. These issues can cause significant commercial loss for mobile operators, trigger customer churn and negatively affect market perception.
Using RoamPulseTM operators can deliver a superior roaming experience to their customers by proactively identifying problem areas and reducing the number of service outages. RoamPulseTM reduces resolution times by offering a centralized, collaborative solution across multiple internal teams thus guiding operators straight to the root cause of the outage. This allows operators to shift focus from troubleshooting to their core business needs. For consumers, RoamPulseTM paves the way for a seamless roaming experience - anytime, anywhere with better availability across voice, messaging and 2G/3G and 4G/LTE.
Jeff Bak, vice president of Mobility Solutions at Tata Communications, said, "Tata Communications recognized a growing need in the mobile operator market for a hosted and managed roaming intelligence tool covering all roaming interfaces, which is why we developed RoamPulse. The depth and breadth of our network means that Tata Communications is well-placed to provide operators with a single tool for all roaming troubleshooting, ultimately providing them with faster intelligence and helping them to deliver higher quality service to their customers. This is an important milestone in Tata Communications' development, as we introduce another service to help mobile operators improve subscriber experience."
