Hinduja Global Solutions has bagged contracts with leading CPG and consumer electronic companies in the UK and USA markets respectively to provide unified consumer engagement services for their products and services. Firstly, the UK based CPG company has collaborated with HGS for multi-channel service that will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future.
The service will be delivered from a 30 seat HGS Interaction Center located in West London, UK. HGS will provide domain experts for the Early Life Nutrition business including qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and late night support for the early life nutrition line.
Secondly, a global consumer electronic company headquartered in Japan has awarded HGS USA the contract for launching a Consumer on line Self-Help Portal.
Partha De Sarkar, chief executive officer, HGS said, "We are delighted at being recognized as a leading service provider in the multi-channel consumer care space. Today companies are looking for capabilities that go beyond the traditional method, increasing digital footprint of consumers have given rise to alternate methods of problem solving. HGS has been quick to understand this shift in the consumer mindset and thus has been working closely with clients to make their customers happy."
