HGS wins contract with Student Loan Company
Source: IRIS | 18 Nov, 2015, 04.23PM
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HGS UK, a subsidiary of Hinduja Global Solutions (HGS), a leading business process management company, has won a new contract with the Student Loans Company, to provide contact centre support for students applying for financial support to progress into higher education.
The contact centre will deliver its service through a two-tiered model with the Tier 1 team handling front line enquiries constituting 95% of the call volumes. The Tier 2 team will comprise of longertenured, experienced customer service staff, dedicated to coaching and educating agents on Student Loans products and system usage.
The new contact centre will commence operation in December 2015. HGS has launched a large scale recruitment campaign targeting local talent in Preston and the immediate surrounding areas with a further recruitment drive in Selkirk scheduled to take place in early 2016.
Matthew Vallance, CEO for HGS Europe commented, ''We have invested in our operations in Preston and Selkirk to ensure that we can provide crucial inbound customer support to students to secure financial aid as they commence their academic year in colleges/universities. This new partnership will also drive the creation of over 450 new jobs in Preston and Selkirk - strengthening our position as a key BPO player in North England and Scotland.''
Shares of the company declined Rs 3.4, or 0.73%, to settle at Rs 461.10. The total volume of shares traded was 2,163 at the BSE (Wednesday).
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